Processing of complaints

Sustainable customer satisfaction is the top priority of the be quiet! brand. Our helpful, friendly and competent customer service offers the customer a comprehensive service even after the purchase. All after-sales employees have many years of in-depth experience in the field of PC hardware, which ensures a high and up-to-date level of knowledge through product training and close cooperation with quality assurance, development and production.

Our customers can rely on a fast solution when problems arise.

• In addition to the 2 years legal warranty we offer end consumers a model-dependent voluntary manufacturer's warranty of up to 10 years.
• The voluntary manufacturer's warranty starts with the invoice date and depends on the model, and can be reviewed in the warranty conditions chart. The 2-year legal warranty that dealers must ensure towards their customers remains completely unaffected by our manufacturer's warranty. Accordingly, end customers have the choice of either claiming the warranty from their dealer or directly from be quiet! to take advantage of up to 10 years of warranty.
• During the first 2 years after purchase, voluntary manufacturer's warranty (be quiet!) and statutory warranty (dealer) apply in parallel.
• Contact form - Get in touch with the be quiet! service directly through the contact form for complaints
• Free hotline 0800 0736 736 – from the German landline and mobile network (Mon-Fri 8:30-18:00)
• Free express exchange service (only Germany and France)* for first-time consumers in the first year after purchase (excluding weekends and public holidays within Germany and France)

  * no assembly / disassembly service!

  * only Dark Power Pro, Straight Power and Power Zone power supplies

Express exchange service (formerly 48h on-site exchange, Germany and France only)

1. Please have a copy of your purchase receipt, a brief description of the error, the serial number of the power supply and a billing and shipping address ​ready. Contact our free hotline at 0800 0 736 736. Our staff will discuss the next steps with you.
2. Within 24 hours (excluding Saturday, Sunday and public holidays), a replacement device will be sent out to you, and the corresponding tracking ID will be communicated via e-mail. If we receive your service request before 2 p.m., the replacement device will be sent out on the same day. In the case of stock shortage, we reserve the right to provide you with a higher-quality power supply
3. You will receive a return slip for your old device at the same time as the replacement device. Please return this to us free of charge within 14 days of submitting your application. Please note that we will have to charge you for the newly sent power supply if you do not return the old power supply on time.
4. Your old device will be checked by us for the error described. We reserve the right to charge a processing fee of 49€ if the described error cannot be reproduced during this examination and no defect can be detected.

Address:

Listan GmbH
Wilhelm-Bergner-Str. 11C
D-21509 Glinde
Tel. +49 40 736 76 86 44
Fax: +49 40 736 76 86 69