SERVICE | WARRANTY
Here you will find information about our warranty conditions. On the one hand you can see the respective warranty times of each be quiet! product series. On the other hand you could get more comprehensive information about the warranty conditions below.
Following you will find a list of our current and prior product lines with their respective warranty times.
|Product Series||Warranty period (years)|
|DARK POWER PRO 10||5|
|STRAIGHT POWER E9||5|
|PURE POWER L8||3|
|PURE POWER L7||2|
|SYSTEM POWER 7||3|
|DARK ROCK PRO 2||3|
|DARK ROCK 2||3|
|DARK ROCK C1||3|
|SHADOW ROCK PRO||3|
|SHADOW ROCK TOPFLOW||3|
|SILENT WINGS 2||3|
|SILENT WINGS PURE||3|
|Product Series||Warranty period (years)|
|DARK POWER PRO P9||3|
|DARK POWER PRO P8||3|
|DARK POWER PRO P7||3|
|STRAIGHT POWER E8||3|
|STRAIGHT POWER E7||3|
|STRAIGHT POWER E6||3|
|PURE POWER L6||2|
|SYSTEM POWER 6||2|
|SILENT WINGS USC||3|
|SILENT WINGS PWM||3|
|SILENT WINGS PCGH||3|
1.1 Listan GmbH & Co. KG (hereafter, "Listan") guarantees its customers that the acquired products – covered by the respective warranty – are free of material- and production-related defects. The warranty does not affect the statutory warranty claims, but rather substantiates additional independent claims against Listan.
1.2 The warranty shall extend only to the Listan products specified on the warranty list. It shall be provided in such a form that the parts which are documented to have defects owing to material- and production-related flaws despite proper handling and adherence to operational instructions may either be exchanged or repaired upon a free of charge basis as we choose. Alternatively, we reserve the right to exchange the defective device or the defective components against a follow-up product. Replaced devices shall become our property. Any software and manuals also provided are not covered by the warranty. Listan shall assume the costs for the return shipment to the Customer.
1.3 The warranty shall apply only to end customers (consumers) who have acquired the product from an authorised Listan dealer (initial acquisition). It is not assignable.
1.4 We shall be entitled to make technical modifications (e.g., firmware updates) which extend beyond repair and exchange in order to keep the device up-to-date with the current state of technology. The buyer will incur no additional costs for this service. Although, the customer cannot derive legal claims from this article.
The warranty period for the affected Listan products is listed on the following warranty list and is calculated from the date on the purchase receipt (initial acquisition by the consumer from the authorised Listan dealer). Warranties shall neither affect an extension of the warranty period nor trigger a new warranty. The warranty period for installed replacement parts shall end upon the end of the warranty period for the end device.
3.1 Warranty claims shall only then be taken into consideration if a copy of the original invoice or the purchase receipt is submitted together with a description of the flaw along with the device. The purchasing receipt must indicate the date of purchase, model name and complete company data of the dealer including the tax number or VAT ID. The information provided must be complete and clearly legible.
3.2 The processing of the warranty for end consumers shall NOT be carried out via the specialised dealer, but rather directly via Listan's customer service at the following addresses:
3.3 In order to rapidly process warranty claims, the following steps are required:
4.1 Warranty claims are excluded
4.2 Partially or completely disassembled or manipulated power supply units may not be presented or sent in as a warranty claim.
If the defect has been caused by the installation of third-party products (software installation, viruses, etc.), then we reserve the right to bill the buyer for any expenditures incurred as well as to reject the warranty claims.
6.1 The aforementioned terms and conditions shall definitively regulate the warranty requirements. In the event that mandatory, statutory provisions (directives) at the point of purchase (initial acquisition by the end user) should provide more extensive rights, then these directives shall be prevailing over these warranty provisions.
6.2 Any more extensive claims as such for the availment of warranties shall not be substantiated through these warranty terms and conditions.
6.3 The following shall apply to the customers in the European Union: Damage compensation claims for simple negligence shall be excluded unless
In the event that there has been negligence, the amount of damages shall be restricted to foreseeable damages provided that no essential contractual obligations have been violated.
6.4 The following shall apply to customers outside the European Union: To the extent that it is permitted at the point of purchase (initial purchase by the end customer), liability for direct and indirect damages, including lost profits and consequential damages owing to defects, is excluded.
© 2011 Listan GmbH & Co. KG, Germany