1.1 Listan GmbH & Co. KG (hereafter, "Listan") guarantees its customers that the acquired products – covered by the respective warranty – are free of material- and production-related defects. The warranty does not affect the statutory warranty claims, but rather substantiates additional independent claims against Listan.

1.2 The warranty shall extend only to the Listan products specified on the warranty list. It shall be provided in such a form that the parts which are documented to have defects owing to material- and production-related flaws despite proper handling and adherence to operational instructions may either be exchanged or repaired upon a free of charge basis as we choose. Alternatively, we reserve the right to exchange the defective device or the defective components against a follow-up product. Replaced devices shall become our property. Any software and manuals also provided are not covered by the warranty. Listan shall assume the costs for the return shipment to the Customer.

1.3 The warranty shall apply only to end customers (consumers) who have acquired the product from an authorised Listan dealer (initial acquisition). It is not assignable.

1.4 We shall be entitled to make technical modifications (e.g., firmware updates) which extend beyond repair and exchange in order to keep the device up-to-date with the current state of technology. The buyer will incur no additional costs for this service. Although, the customer cannot derive legal claims from this article.

The warranty period for the affected Listan products is listed on the following warranty list and is calculated from the date on the purchase receipt (initial acquisition by the consumer from the authorised Listan dealer). Warranties shall neither affect an extension of the warranty period nor trigger a new warranty. The warranty period for installed replacement parts shall end upon the end of the warranty period for the end device.

3.1 Warranty claims shall only then be taken into consideration if a copy of the original invoice or the purchase receipt is submitted together with a description of the flaw along with the device. The purchasing receipt must indicate the date of purchase, model name and complete company data of the dealer including the tax number or VAT ID. The information provided must be complete and clearly legible.

3.2 The processing of the warranty for end consumers shall NOT be carried out via the specialised dealer, but rather directly via Listan's customer service at the following addresses:

3.3 In order to rapidly process warranty claims, the following steps are required:

• The customer shall contact Listan via telephone support at the respectively telephone number provided and submit the documents mentioned in 3.1 (invoice, description of the defect, etc.) via post, fax or e-mail in advance.
• After the receipt of the notification of defects, the customer shall receive a so-called RMA number from Listan via telephone or e-mail by means of which a precise classification of the warranty claim is possible.
• The customer shall now, while being required to state the RMA number which must clearly be visible upon the return shipment package, send the defective product to Listan where the warranty claim is promptly reviewed and processed. Packages without any RMA number shall be returned to the customer without being processed. The end customer shall assume the costs of the transport to Listan.
• After the inspection has been completed, the product shall either be exchanged or repaired by Listan and sent back to the customer at Listan's expense. If it is determined that the warranty claim is not valid (see Clause 4: Exclusion of the warranty), then the return shipment shall be made of the product that was sent in together with a detailed test report without it nonetheless having been repaired.

   

• If the device was damaged or destroyed through the effects of force majeure or environmental influences (humidity, heat, electric shock, excessive workloads, dust and the like)
• If the device was stored or operated under conditions which do not adhere to the technical specifications described on the product schedule.
• If the damage was caused through improper handling.
• If the device was opened, repaired or modified without approval.
• If the device has mechanical damage of any kind.
• With regards to individual components which are subjected to usage-related or other natural wear-and-tear.

4.2 Partially or completely disassembled or manipulated power supply units may not be presented or sent in as a warranty claim.

5. Servicing errors

© 2011 Listan GmbH & Co. KG, Germany