1.1 Listan GmbH & Co. KG (hereafter, "Listan") guarantees its customers that the acquired products – covered by the respective warranty – are free of material- and production-related defects. The warranty does not affect the statutory warranty claims, but rather substantiates additional independent claims against Listan.

1.2 The warranty shall extend only to the Listan products specified on the warranty list. It shall be provided in such a form that the parts which are documented to have defects owing to material- and production-related flaws despite proper handling and adherence to operational instructions may either be exchanged or repaired upon a free of charge basis as we choose. Alternatively, we reserve the right to exchange the defective device or the defective components against a follow-up product. Replaced devices shall become our property. Any software and manuals also provided are not covered by the warranty. Listan shall assume the costs for the return shipment to the Customer.

1.3 The warranty shall apply only to end customers (consumers) who have acquired the product from an authorised Listan dealer (initial acquisition). It is not assignable.

1.4 We shall be entitled to make technical modifications (e.g., firmware updates) which extend beyond repair and exchange in order to keep the device up-to-date with the current state of technology. The buyer will incur no additional costs for this service. Although, the customer cannot derive legal claims from this article.

 

The warranty period for the affected Listan products is listed on the following warranty list and is calculated from the date on the purchase receipt (initial acquisition by the consumer from the authorised Listan dealer). Warranties shall neither affect an extension of the warranty period nor trigger a new warranty. The warranty period for installed replacement parts shall end upon the end of the warranty period for the end device.

 

3.1 Warranty claims shall only then be taken into consideration if a copy of the original invoice or the purchase receipt is submitted together with a description of the flaw along with the device. The purchasing receipt must indicate the date of purchase, model name and complete company data of the dealer including the tax number or VAT ID. The information provided must be complete and clearly legible.

3.2 The processing of the warranty for end consumers shall NOT be carried out via the specialised dealer, but rather directly via Listan's customer service at the following addresses:

 

3.3 In order to rapidly process warranty claims, the following steps are required:

• The customer shall contact Listan via telephone support at the respectively telephone number provided and submit the documents mentioned in 3.1 (invoice, description of the defect, etc.) via post, fax or e-mail in advance.
• After the receipt of the notification of defects, the customer shall receive a so-called RMA number from Listan via telephone or e-mail by means of which a precise classification of the warranty claim is possible.
• The customer shall now, while being required to state the RMA number which must clearly be visible upon the return shipment package, send the defective product to Listan where the warranty claim is promptly reviewed and processed. Packages without any RMA number shall be returned to the customer without being processed. The end customer shall assume the costs of the transport to Listan.
• After the inspection has been completed, the product shall either be exchanged or repaired by Listan and sent back to the customer at Listan's expense. If it is determined that the warranty claim is not valid (see Clause 4: Exclusion of the warranty), then the return shipment shall be made of the product that was sent in together with a detailed test report without it nonetheless having been repaired.

 

4.1 Warranty claims are excluded

• If the device was damaged or destroyed through the effects of force majeure or environmental influences (humidity, heat, electric shock, excessive workloads, dust and the like)
• If the device was stored or operated under conditions which do not adhere to the technical specifications described on the product schedule.
• If the damage was caused through improper handling.
• If the device was opened, repaired or modified without approval.
• If the device has mechanical damage of any kind.
• With regards to individual components which are subjected to usage-related or other natural wear-and-tear.

   

4.2 Partially or completely disassembled or manipulated power supply units may not be presented or sent in as a warranty claim.

If the defect has been caused by the installation of third-party products (software installation, viruses, etc.), then we reserve the right to bill the buyer for any expenditures incurred as well as to reject the warranty claims.

6.1 The aforementioned terms and conditions shall definitively regulate the warranty requirements. In the event that mandatory, statutory provisions (directives) at the point of purchase (initial acquisition by the end user) should provide more extensive rights, then these directives shall be prevailing over these warranty provisions.

6.2 Any more extensive claims as such for the availment of warranties shall not be substantiated through these warranty terms and conditions.

6.3 The following shall apply to the customers in the European Union: Damage compensation claims for simple negligence shall be excluded unless

• essential contractual obligations have been violated
• there has been personal injury
• a mandatory, national Product Liability Act is affected
• a restriction on liability owing to simple negligence is not legally permitted owing to other reasons.

In the event that there has been negligence, the amount of damages shall be restricted to foreseeable damages provided that no essential contractual obligations have been violated.

6.4 The following shall apply to customers outside the European Union: To the extent that it is permitted at the point of purchase (initial purchase by the end customer), liability for direct and indirect damages, including lost profits and consequential damages owing to defects, is excluded.

 

7. Clauses additionnelles

7.1 Les clauses mentionnées ci-dessus encadrent les conditions d’application de la garantie. Si des dispositions légales plus bénéfiques s’appliquent dans le pays dans lequel le produit a été acheté, celles-ci priment sur la présente garantie, conformément à la loi en vigueur.

7.2 Les réclamations supplémentaires autres que celles fondées sur la demande de garantie ne peuvent pas être justifiées par cette garantie.

7.3 Les clauses suivantes s’appliquent sur le territoire de l’Union Européenne. Les demandes d’indemnisation pour négligence légère sont exclues, sauf :
- en cas de violation des obligations matérielles contractuelles
- en cas de blessure personnelle
- dans le cadre de la loi relative à la responsabilité du fait des produits défectueux
- une limitation de la responsabilité pour négligence ordinaire est par ailleurs interdite par la loi. Dans le cas de négligence, le montant des dommages sera limité au dommage prévisible, sauf si les obligations contractuelles fondamentales sont violées.

7.4 La clause suivante s’applique aux territoires hors Union Européenne. Si elle est autorisée sur le territoire de l’achat initial (achat initial par l'utilisateur final), la responsabilité pour les dommages directs et indirects, incluant notamment la perte de profits et les dommages ultérieurs, est exclue.