Customers of be quiet! products may contact us directly with questions or problems through website forms, telephone support or on Facebook. Apart from this we are also active in certain community forums, where we answer questions and feedback from customers in special be quiet! threads.
Once you have purchased a be quiet! product, you will receive any necessary technical support from our after sales department. This begins with help during installation and usage of be quiet! products and continues up to troubleshooting of an improperly working computer system. Usually, the cause of any encountered error or fault can be found and solved together with the customer, without warranty service being required.
Alongside questions about our products, we also receive much feedback and direct product suggestions over our various customer communication channels. These customer suggestions are very important to us, as we often try to incorporate them in the concepts of new products. For instance, we have commenced changing the plugs of our power supply cables to black, based on customer request. We have also listened to customer feedback regarding the mounting elements of the Silent Wings 2 fan and the side window of the Silent Base series, incorporating this valuable feedback into the final production run.