You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.
In order to use your right of withdrawal, you must inform us (see contact data below) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract.
Tel: +49 40/ 736 76 86 0
Fax: +49 40/ 736 76 86 99
You can use the attached withdrawal form, which however is not mandatory.
To comply with the withdrawal period, it is sufficient that you dispatch the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will in no case be charged for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and function of the goods.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefab-ricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The Provider informs about the withdrawal form according to the legal regulation as follows:
(If you wish to cancel the contract, please complete and return this form).
- To [here the name, address and if necessary the fax number and e-mail address of
the entrepreneur is to be inserted by the entrepreneur]:
- I/we (*) hereby cancel the contract concluded by me/us (*) for
the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete as applicable